We have a 30-Day Hassle Free Return Policy and our goal is to make your return simple and easy. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we want to fix it. Simply return the form included with your package along with any item from your order in original condition for a refund or exchange.
Note: To receive an exchanged item more quickly, return your item(s) for a refund and place a new order today. You will be responsible for shipping fees associated with the return/exchange. The method of shipping the item(s) back to us is your choice; we recommend you receive a tracking number when returning your package to ensure proof of delivery. Please note there will be an additional shipping charge for the new package if you request an exchange. It will take 2-10 business days from the date received for the refund to appear on your credit card statement. If requesting an exchange, it may take up to 10 business days for your new order to ship.
Please send domestic returns to: Throwing Bones for A Cure, Inc. POB 19885, 1141 Tunnel Road, Suite C, Asheville, NC 28805.
- Product may be returned in the method of your choice at your expense. We recommend insuring the package and using a service that can provide tracking information to ensure successful delivery. We are not responsible for lost returns.
- At your request we will issue a prepaid shipping label. The return shipping fees will be deducted from the amount of your return (shipping fee will be quoted over the phone when requesting the return label. By accepting the prepaid return label, if we determine at our sole discretion that the merchandise you return is not eligible for return or exchange, you authorize us to charge the return shipping cost to your original payment source.
- If you are returning manufacturer defective merchandise, we will pay the cost of return shipping only if you use the postage prepaid return label. If you choose to use your own shipping method, we will not reimburse shipping cost.
- All returned merchandise is subject to quality inspection. We will not accept worn/damaged merchandise for exchange or refund. If items are returned in unacceptable condition, they will be returned back to you at your expense.
- The original shipping cost will not be refunded upon returning your item.
- NO RETURNS / EXCHANGES AFTER 30 DAYS OF RECEIPT OF MERCHANDISE.